Privacy Policy

    Effective Date: 14 Oct 2025
    Business Name: Zion Wetsuits
    Website: https://zionwetsuits.com

    1. Overview

    Zion Wetsuits (“we”, “our”, “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with our website or purchase from our online store at https://zionwetsuits.com.

    2. What Information We Collect

    We may collect the following types of personal information:

    • Identity Information: Your name, date of birth, and gender (optional).
    • Contact Information: Email address, phone number, billing and shipping address.
    • Payment Information: Payment details (Note: We do not store credit card numbers—these are processed securely by third-party payment gateways).
    • Account Information: If you create an account, your username and password.
    • Purchase History: Products you have purchased or browsed.
    • Technical Data: IP address, browser type, device information, and site usage through cookies and analytics tools.
    • Marketing Preferences: Your preferences regarding marketing communications.

    3. How We Collect Your Information

    We collect personal information through the following methods:

    • When you place an order through our website.
    • When you create an account on our site.
    • When you contact us via email, contact form, or social media.
    • When you sign up for our newsletter or other marketing communications.
    • When you browse or interact with our website (via cookies and tracking tools).

    4. Why We Collect Your Information

    We collect and use your personal information for the following purposes:

    • To process and fulfil your orders.
    • To provide customer support and respond to inquiries.
    • To improve our products, services, and website experience.
    • To personalise your experience and display relevant products or promotions.
    • To send order updates, promotional offers, and newsletters (with your consent).
    • To comply with legal obligations and resolve disputes.

    5. Disclosure of Your Information

    We may share your information with third parties in the following circumstances:

    • Payment processors (e.g. Stripe, PayPal, Afterpay) to complete transactions.
    • Shipping and delivery partners to fulfil your orders.
    • IT and web service providers (e.g. hosting, email marketing platforms).
    • Analytics providers (e.g. Google Analytics) to help us understand website traffic and usage.
    • When required by law, such as in response to subpoenas or legal investigations.

    We will never sell your personal information to third parties.

    6. Storage and Security

    We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your information is stored securely on servers with appropriate safeguards, including encryption and access controls.

    If we no longer need your personal information, we will take reasonable steps to delete or de-identify it, unless we are legally required to retain it.

    7. International Data Transfers

    Some of our service providers may be located outside Australia (e.g., cloud hosting providers). Where your information is transferred overseas, we take reasonable steps to ensure it is protected in accordance with this Privacy Policy and Australian privacy law.

    8. Cookies and Tracking

    Our website uses cookies and similar technologies to:

    • Enable core site functionality (e.g. shopping cart)
    • Understand user behaviour and improve user experience
    • Display targeted advertising (if applicable)

    You can manage or disable cookies in your browser settings. However, doing so may affect your ability to use certain features of our website.

    9. Direct Marketing

    With your consent, we may send you marketing emails about new products, promotions, and news. You can opt out at any time by:

    10. Accessing and Correcting Your Information

    You have the right to:

    • Access the personal information we hold about you
    • Request correction if that information is inaccurate, out of date, or incomplete

    To make a request, contact us at info@zionwetsuits.com. We will respond within a reasonable timeframe, usually within 30 days.

    11. Making a Privacy Complaint

    If you believe we have breached your privacy rights under the Privacy Act, you may contact us directly at info@zionwetsuits.com.

    If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

    Website: https://www.oaic.gov.au
    Phone: 1300 363 992
    Email: enquiries@oaic.gov.au

    12. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Any changes will be published on our website with an updated effective date. Continued use of our site following such changes indicates your acceptance of the revised policy.

    13. Contact Us

    For any questions or concerns about this Privacy Policy or your personal data, please contact:

    Zion Wetsuits
    Email: info@zionwetsuits.com
    Website: https://zionwetsuits.com
    ABN: 14 621 478 457
    Business Address: 40 Wentworth St, Port Kembla, NSW 250